Telemedicine options: pick the right online care for you
Telemedicine can save time and stress when you need quick medical advice, a prescription refill, or follow-up care. But not all telemedicine options work the same way. This page helps you figure out which type of virtual visit fits your needs and how to get the most out of it.
Types of telemedicine and when to use them
Video visits: Best when your doctor needs to see you — skin rashes, mental health check-ins, or a physical exam that can be done visually. Most primary care and specialist video visits use secure platforms and let you share photos or screen information.
Phone calls: Great for quick questions, follow-ups, or when internet speed is limited. If you just need test results explained or a simple medication change, a phone visit often works fine.
Chat or messaging: Good for simple issues like asking about side effects, getting self-care tips, or requesting paperwork. Chats are usually asynchronous, so expect a short wait for replies.
Remote monitoring: Used for chronic conditions. Devices send data (blood pressure, glucose) to your provider who monitors trends and adjusts care remotely.
How to choose and prepare for a virtual visit
Check licensing and credentials. Make sure the platform connects you with licensed providers in your state or country. Some services use international clinicians — that’s fine for general advice but may affect prescriptions and legal coverage.
Confirm costs and coverage. Ask if your insurance covers virtual visits. If not, compare flat fees and what’s included: prescription, follow-up, lab orders. Look for price transparency before you book.
Privacy matters. Use services that advertise HIPAA-compliant or similarly secure connections. Avoid public Wi‑Fi for sensitive conversations. If privacy is limited, ask if the platform allows encrypted messaging or private rooms.
Prepare your info. Have a list of symptoms, medications, allergies, and recent vitals if you have them. Good lighting and a quiet room improve video exams. Upload photos of skin issues ahead of time if the platform allows.
Know prescription rules. Some controlled drugs can’t be prescribed via telemedicine depending on local laws. For routine meds and many antibiotics, telehealth usually works, but clarify this before the visit.
Watch for red flags. If a provider promises guaranteed prescriptions without an exam, pressures you to buy from a specific pharmacy, or asks for payment off-platform, stop and find another service.
Follow up and document. Save visit summaries, prescriptions, and billing receipts. If symptoms worsen, seek in-person care or urgent care right away.
Telemedicine options can be fast, convenient, and safe when you pick the right type for your problem and prepare well. Try a small issue first to learn a platform, and keep notes so future visits go even smoother.