How to help a coworker experiencing agitation: tips for success

Jul, 6 2023

Understanding Agitation: What it is and Why it Happens

Before we can effectively offer help to a coworker experiencing agitation, it's crucial to understand what agitation is and why it occurs. Agitation refers to a state of anxiety or nervous excitement, often characterized by restlessness, irritability, and impatience. It can be triggered by various factors, such as stress, mental health issues, or personal problems. Despite being a common emotional state, chronic agitation can significantly impact a person's productivity and overall well-being, making it a subject of concern in the workplace.

Recognizing the Signs of Agitation

Recognizing the signs of agitation is the first step towards offering help. Some common signs include restlessness, frequent irritability, difficulty concentrating, and a pronounced lack of patience. It's important not to jump to conclusions, as these symptoms could also be related to other issues. However, if these signs persist over an extended period, it may indicate that your coworker is dealing with agitation.

The Importance of Empathy

Empathy plays a vital role in helping a coworker dealing with agitation. It involves putting yourself in their shoes and understanding their feelings and emotions. By doing so, you will be better equipped to offer support in a way that feels respectful and considerate to them. Remember, empathy isn't about sympathizing or feeling sorry for them; it's about acknowledging their emotional state and showing understanding.

Effective Communication Strategies

Effective communication is key when dealing with a coworker experiencing agitation. It's important to approach them in a non-threatening and respectful manner, ensuring they feel comfortable and safe. Use open-ended questions to encourage them to express their feelings and thoughts. Avoid passing judgement or offering unsolicited advice, as this may exacerbate their feelings of agitation.

Offering Support and Assistance

Once you've established a connection, the next step is to offer support and assistance. This could involve practical help, such as offering to share some of their workload, or emotional support, such as simply being there to listen. Keep in mind that everyone's needs are different, so it's important to tailor your support to suit the individual.

Encouraging Professional Help

If your coworker's agitation persists or worsens, it may be helpful to encourage them to seek professional help. This could involve suggesting they speak to a mental health professional, a counselor, or even their GP. It's important to approach this topic sensitively and respectfully, making sure they understand that seeking help is a sign of strength, not weakness.

Creating a Supportive Work Environment

Creating a supportive work environment can help prevent or alleviate feelings of agitation. This involves promoting a positive work culture, encouraging open communication, and fostering a sense of community among employees. A supportive work environment can significantly reduce stress and improve overall employee wellbeing.

Maintaining Your Own Wellbeing

Finally, while it's important to be there for your coworker, it's equally important to look after your own wellbeing. Helping someone else can be emotionally draining, especially if you're dealing with your own stressors. Make sure to practice self-care and seek support if needed. Remember, you can't pour from an empty cup.